FAQ
Frequently Asked Questions
General Inquiry
TN1S was created created with the intention of promoting world peace, acceptance and global unity regardless of color, creed or religious beliefs while making fashion forward designs using quality products.
We are located in Calgary, Alberta, Canada
Our creative studio is in the Blackfoot industrial area
Our production is in Canada & Asia
Our artists are located all over the world
Please allow 12-24 hours for responses regarding order status, tracking or general inquiries. If your email regards an order, please be sure to include your order number, name, and email used for your order when contacting us. If you are inquiring about becoming a retailer, please allow upwards of 3 business days.
CANADA:
- Expedited Parcel: 1 to 7 business days from ship date.
- Xpresspost: 1-2 business days from ship date.
- Priority: Next day from ship date.
USA (EXCLUSIVE OF CUSTOMS):
- Small Packet Air: 5-8 business days from ship date.
- Tracked Packet USA: 4-7 business days from ship date.
- Expedited Parcel USA: 4 to 7 business days from ship date.
- Xpresspost: 2-3 business days from ship date.
- Priority: Next day from ship date.
INTERNATIONAL (EXCLUSIVE OF CUSTOMS):
- International Parcel Air: 6-10 business days from ship date.
- Tracked Packet International: 6-10 business days from ship date.
- Xpresspost International: 4-7 business days from ship date.
- Priority Worldwide: 2-3 business days from ship date to major cities.
Returns and exchange will be dealt with on a case-by-case basis. If your item is faulty or damaged, we require that customers notify within 24 hours of receipt. If a exchange is info@TN1S.COM, items must be returned un-worn, un-washed and with original packaging. Any returns will be exchanged for items of equal value. All sale/discount items, as well as socks, will absolutely not be exchangeable unless the product is faulty or damaged. No items are guaranteed to be in stock. No exchanges or returns will be accepted after 10 days of receiving your order.
Vendors - Brick and mortar & Online Shops
We offer vendor packages and is now available. Please contact us at vendors@tn1s.com for more details.