FAQ

Frequently Asked Questions

General Inquiry

TN1S was created created with the intention of promoting world peace, acceptance and global unity regardless of color, creed or religious beliefs while making fashion forward designs using quality products.

We are located in Calgary, Alberta, Canada

Our creative studio is in the Blackfoot industrial area

Our production is in Canada & Asia

Our artists are located all over the world

Please allow 12-24 hours for responses regarding order status, tracking or general inquiries. If your email regards an order, please be sure to include your order number, name, and email used for your order when contacting us. If you are inquiring about becoming a retailer, please allow upwards of 3 business days.

Orders being shipped within Canada will be granted a tracking number. This number will be included in your shipment confirmation.
Orders being shipped to the USA or internationally will not receive a tracking number unless shipping including tracking is purchased at checkout. If the shipping including tracking is purchased, your tracking number will be included in your shipment confirmation.
Our time-lines are based on the Canada Post 2014 Parcel Services Commercial Guide and may be subject to delays due to customs, regions and national holidays.

CANADA:

  • Expedited Parcel: 1 to 7 business days from ship date.
  • Xpresspost: 1-2 business days from ship date.
  • Priority: Next day from ship date.

 

USA (EXCLUSIVE OF CUSTOMS):

  • Small Packet Air: 5-8 business days from ship date.
  • Tracked Packet USA: 4-7 business days from ship date.
  • Expedited Parcel USA: 4 to 7 business days from ship date.
  • Xpresspost: 2-3 business days from ship date.
  • Priority: Next day from ship date.

 

INTERNATIONAL (EXCLUSIVE OF CUSTOMS):

  • International Parcel Air: 6-10 business days from ship date.
  • Tracked Packet International: 6-10 business days from ship date.
  • Xpresspost International: 4-7 business days from ship date.
  • Priority Worldwide: 2-3 business days from ship date to major cities.
Shipping cost:
All products on this site shipping rates are as low as $5.00 for shipping “Per item”

 

Free shipping available:
If you are in the US or Canada, orders over $250 (before tax) will include free shipping.

 

Returns and Exchange:
Returns and exchange will be dealt with on a case-by-case basis. If your item is faulty or damaged, we require that customers notify within 24 hours of receipt. If a exchange is info@TN1S.COM, items must be returned un-worn, un-washed and with original packaging. Any returns will be exchanged for items of equal value. All sale/discount items, as well as socks, will absolutely not be exchangeable unless the product is faulty or damaged. No items are guaranteed to be in stock. No exchanges or returns will be accepted after 10 days of receiving your order.

Vendors - Brick and mortar & Online Shops

We offer vendor packages and is now available. Please contact us at vendors@tn1s.com for more details.